For your convenience, we have listed a number of frequently asked questions and the responses to them in a convenient, simple and easy to use manner. Simply click on the question that interests you and the response will appear below it.
Q. Installing a kit on an existing bicycle – Yes or No?
A. This question is asked by many potential buyers. Why not simply buy a kit and fit it to an existing bicycle?
Fitting a kit is only feasible and/or legal in exceptional cases, such as:
The construction of a special bicycle pursuant to the specific customer requirements with special requisites.
Adapting a bicycle to people with physical disabilities.
Generally, all kits that are imported into Israel are smuggled in. The installer/vendor requires proof that the product has been approved by the Ministry of Transport and the Israeli Institute of Standards.
If you do not have an Israeli Standard mark nor authorization from the Ministry of Transport, there is no oversight for your imports.
You need to trust am importer who considers your well being and not just his bottom line. The question is why get involved in such an escapade in the first place.
If you ride a bicycle that has not been approved by the Ministry of Transport, you are committing a criminal offence. Is it worth the trouble? Will your insurance cover you in the case of an accident, heaven forbid, or will they (the insurance company) look for a way to not pay you? This gives them a good excuse!
Is there a difference in cost between a good compliant bicycle and a kit and installing it? It is unlikely. Generally kits that are brought in are not tailored for a specific bicycle. The result is an unsuitable power ratio.
The majority of motors are fitted to the front wheel. If the motor is not suited to that specific model, deficient control and imbalance could ensue. This is a hazardous situation! There are very few experts in the industry who are able to adapt a particular kit to a particular bicycle.
This is expertise which should not be taken lightly!
To summarize: Legally, it is generally prohibited. From the practical and economic aspects: in 97% of cases, a kit is not worthwhile and is not suitable.
In addition, a severe warning was published to this effect in The Marker Magazine dated February 9, 2011.
Q. Do you repair bicycles?
A. Certainly. Green Bike Electric Motion Llc operates one of the most professional service laboratories in the industry. We provide solutions and full technical support for all kinds of bicycles, scooters, tricycles, etc.
The laboratory carries out repairs, assemblies and special on demand installations with a team of technical experts. In addition, we have authorized repair workshops in Ramat Hasharon and in Kiryat Haim.
Click here for additional details.
Q. I want to activate the warranty that I was given when I bought the bicycle. Who should I speak to?
A. Online activation through the website – under the “Activation of the Warranty Certificate” button, allows the activation of the warranty for the product that you purchased, by means of inputting customer details + invoice number, date of purchase, type of bicycle, etc.
Another option is to not actively activate the warranty. When making use of this option, keep the invoice on which the frame number and the battery number are listed. If and when you will be required to make use of the warranty on the product you purchased, you will be required to produce the invoice with these two identifying numbers and you will be handled pursuant to the warranty detailed in the instruction manual. Likewise, in parallel, The warranty certificate which came with the bicycle is to be filled in.
Alternatively, you can contact us via telephone or visit our service workshop located at 4, Hashfela St., in Tel Aviv where will take care of you from A to Z.